Goodwill & Trust
We believe that organizations are built one relationship at a time; relationships based on goodwill and trust. The human experience is such that sooner or later we’re going to experience conflict and breakdowns. If we don’t have goodwill, there’s no reason to give each other the benefit of the doubt or a second chance when the breakdowns happen. If we’re going to be "Playing in a Bigger Space" and achieve something greater, we have to extend trust beyond the comfort zone to take appropriate risks and turn the dream into reality. If you want people to take risks they need to know they can trust you. Absent trust, the best you'll get is compliance. Goodwill and trust is what makes it possible to move from the ordinary to the extraordinary at work and in life.
We believe that everything in life happens by way of a conversation and a relationship. Therefore, we have the power to change how we see ourselves and the world. We live within a narrative about our lives and our work that either closes down or opens up possibilities, whether it’s with the people with whom we work or the processes we manage. If we change the conversation, we can change the relationship. Hence the absolute need for leaders to communicate, engage, and advance the vision.
Data Driven Decision Making
We believe that having the right information, the right research, and the right analytics makes for better decisions. We work hard to identify what data, assumptions, research, and analyses are needed to make the right decisions. Getting the right people in the discussion from the beginning also increases the probability for not only a better decision but also greater ownership in the process. This includes using research based and validated assessments for selection, development, and teamwork.
We believe organizations need to focus on results that are sustainable and scalable for its different constituent groups. This means results need to demonstrate different kinds of value for shareholders, stakeholders, employees, customers, and communities. In addition to generating financial value for all, leaders and employees need to consider the broader deeper implications including career development and social responsibility.
We believe that giving people all that they need to maximize their contribution and potential is a fundamental leadership responsibility. The key to success is providing the right balance between challenge and support such that those that have the skill, the will, and the thrill to succeed have the oportunity to succeed. True empowerment isn’t abdication of a leader’s responsibility but rather a decision to operate from a place of mutual trust and engagement.